There may be a case where your order from Etsy doesn't import into Shopify.
The common reason for that scenario is when one or more of SKUs in Etsy order don't exist on Shopify.
Resolution : make sure that all of your Etsy SKUs exist on Shopify.
To view the exact error please go to shopUpz app -> "order" tab . In cases there is an order that failed to be replicated, please hover on the status error image and read the reason.
Once issue was resolved. E.g. you submitted SKU on Shopify then click on re-sync order icon as described here https://www.shopupz.com/post/re-sync-etsy-order-into-shopify
Recommended way to identify SKUs gaps between Etsy and Shopify is detailed here https://www.shopupz.com/post/export-etsy-and-shopify-quantities
Re-sync order icon