We wanted to notify you of an important update regarding the order import process for US Etsy sellers who installed the app after October 22nd, 2024.
Order Import Limitation: For orders synced from Etsy to Shopify, the shipping address will not be
automatically imported. As a result, if you installed the app after the specified date, you will need to manually update the shipping address for these orders in your Shopify store.
Why This Is Happening: This limitation is due to a decision by Etsy to block the export of shipping addresses for US-based sellers. Unfortunately, this affects the automatic syncing of shipping information to Shopify.
What Is Being Synced: While the shipping address will not be included, all other key order details will sync as usual:
Customer email
Customer name
Order amount
Tax
Product listings
Personalization
Gift messages
And more!
Happy sales,
Shirly.
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